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FAQ

PRODUCT
How much is shipping?

We ship via DHL/FEDEX. We select the cheapest tracked parcel option, which is the fastest and safest.

DELIVERY
How much time it takes to deliver a product?

The time we need to prepare an order for shipping varies. For details, see individual items.

RETURNS 
What is your return policy?

we will offer a complete refund or exchange upon return receipt and complete product inspection. Contact us within 7 days of delivery, ship items back within 14 days of delivery.

WARRANTY
How much is the warranty of a product?

We currently don't offer any warranty on our products.

SALES & DISCOUNTS
Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

CORPORATE & PROMOTIONAL ORDERS
Can I use more than one discount code?

Only one discount code can be used per order and cannot be combined with other promotions.

Contact

Still have questions? We're happy to help! Please email us at info@kraftsmen.de and we will get back to you within 24 hours.

Secure transactions

Transactions are handled with bank-grade security.

Simple checkout

Our secure checkout is quick and easy to use.

Get in touch

Have questions? Get in touch with us at any time.